FAQs

Frequently Asked Questions (FAQs)

General Ordering

1. What products do you sell?

   • Schooner Bay Company offers a wide range of the rapidly disappearing historical, American antique reproduction home decor and gift items, much of which are handmade.  From hand blown glass, solid brass, mango & teak wood products, to canvas prints in handmade frames, engraved and printed scrimshaw bone items and antique transferware porcelain, Schooner Bay Co. fills the preservation void with an eye towards the future.

   • We offer a wide variety of historical American and European antique reproduction home decor, including framed art, decorative trays, decorative boxes, decorative brass, tea ware, writing boxes and accessories, and nautical decor. Please visit our product categories page to explore our full range.

2. How do I place an order?

   • To place an order, simply browse through our product listings, select your desired items, and click "Add to Cart." When you're ready to check out, go to your cart and follow the steps to complete your purchase.

3. Can I modify or cancel my order?

   • Orders can only be modified or canceled if they haven’t been processed for shipment. Please contact our customer service team as soon as possible at [email protected] to make any changes.

4. What payment methods do you accept?

   • We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, Apple Pay, Google Pay and other secure payment options. All payments are processed securely.

5. What type of shipping options do you offer?

   • UPS and USPS are the primary shipping carriers offered that are chosen by customers.  However, we also have some expedited options available as well.  Remember, for orders over $40, there is no charge for shipping (unless an expedited service is chosen).

6. Is it safe to shop on your website?

   • Yes, shopping on www.schoonerbayco.com is completely safe. We use encryption technology and follow industry-standard security practices to protect your personal and payment information.

7. How can I track my order?

   • Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on the shipping carrier’s website.

8. Do you ship internationally?

   • Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. For more information, please visit our shipping policy page.

9. How do I return or exchange an item?

   • We accept returns and exchanges within 14 days of purchase. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for instructions on how to initiate a return or exchange.

10. Can I get a gift receipt?

    • Yes, you can request a gift receipt at checkout. It will include the necessary information for returns but will not display the price of the item.

11. Do you sell Schooner Bay Co. Gift Cards?

    • Yes.  We offer gift cards in various denominations. You can purchase them directly on our website, and they can be used for any future purchases. Click on Gift Card link under Categories.

12. I received a damaged or incorrect item. What should I do?

    • We’re sorry to hear that! Please contact our customer service team at [email protected] within 7 days of receiving your order, and we’ll work quickly to resolve the issue. Please reference your order number and provide a photo of the damaged or incorrect item.

13. Do you offer discounts or promotions?

    • We occasionally offer clearance discounts, seasonal promotions, and special deals. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers!

14. How can I contact customer service?

    • If you have any questions or need assistance, you can contact our customer service team by email at [email protected]. We’re here to help!

15. What do I do if I forgot my account password?

    • If you’ve forgotten your password, click on the “Forgot Password” link on the sign-in page. A password reset link will be automatically sent to your registered email address.

16. How do I create an account?

    • To create an account, click on the "Sign Up" button at the top right of the website, enter your details, and follow the prompts to complete the registration process.

17. How are orders packed and protected for shipping?

    • All artwork is wrapped individually, using bubble wrap and cardboard corners for larger items. Most other items come in their original box with molded styrofoam or bubble wrap for protection. Orders of multiple items will be shipped together with shredded newspaper for added padding. The recycled newspaper is purchased from our local rescue mission as a donation to support their outreach efforts, then shredded in our shop.We do not use Styrofoam peanuts.

Specific Product Questions

1. Where are Schooner Bay products made?

   • All artwork is hand made in our small family-owned shop in East Berlin, Pennsylvania. Most other products, including wood, brass, iron, and more, are made in India at our partner manufacturing facilities from our original designs. Our reproduction porcelain tea sets are made in China.

2. Who designs Schooner Bay products?

   • We are the exclusive designers of 90% of our products. If we do not manufacture the item ourselves, we direct our overseas partner manufacturers using our design in the production process.

3. Why don’t you sell unframed prints?

   • At Schooner Bay, we strive to provide high quality, affordable framed art that will immediately and easily fill a unique space in the modern or traditional home. With 15 different, unique solid wood and resin frame styles, we make it easy for you to purchase art that will suit your needs.

   • Many of our wall art designs are printed on canvas to simulate the authentic look of the original print. With today’s technology, there are many other places to find downloadable or unframed prints. We prefer the “complete package.”

If you have a question you do not see addressed here, please send a detailed email with your question to [email protected].